Terms and Conditions

Man and Van Sidcup Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Sidcup provides transport, removal and related services. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. You should read them carefully before placing an order for services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the person, firm or organisation requesting the services of Man and Van Sidcup.

Company means Man and Van Sidcup, the provider of removal and transport services.

Services means any man and van, removal, delivery, collection, packing, loading, unloading, or related services supplied by the Company.

Goods means any items, furniture, personal belongings or other property entrusted to the Company for the purpose of the Services.

Contract means the agreement between the Client and the Company incorporating these Terms and Conditions.

2. Scope of Services

The Company provides man and van, household and office removals, small moves, collection and delivery, and related transport services. The exact scope of the work will be agreed at the time of booking based on the information provided by the Client.

The Company will use reasonable skill and care in providing the Services. However, the Company does not guarantee that any estimated completion time is exact, as timings may be affected by traffic, access, weather, or other circumstances beyond the Companys control.

3. Booking Process

All bookings must be made directly with the Company. The Client is responsible for providing accurate and complete information about the property locations, access arrangements, parking restrictions, number and type of items, special handling requirements, and any other relevant details.

The Company may provide an estimate based on the information supplied by the Client. This estimate is not a fixed quote unless expressly confirmed as such in writing by the Company. If the information provided is incomplete or inaccurate, or if the circumstances on the day differ from those described, the Company reserves the right to adjust the price and, if necessary, the timing of the Services.

The Company may require photographs, inventories or a description of the Goods to give a more accurate estimate. The Client must notify the Company of any items that are unusually heavy, bulky, fragile or of high value.

A booking is only confirmed once the Company has accepted the request and, where applicable, received any required deposit or prepayment. The Company reserves the right to decline any booking at its discretion.

4. Access, Parking and Client Responsibilities

The Client is responsible for ensuring suitable access to both collection and delivery addresses. This includes informing the Company of stairs, narrow doors, lifts, long carry distances, or any other access limitations that may affect the time or method required to complete the Services.

The Client is responsible for arranging suitable parking for the vehicle as close as reasonably possible to the property. Any parking charges, fines or penalties incurred due to inadequate or illegal parking instructions given by the Client will be added to the final invoice.

The Client must ensure that the Goods are properly packed and ready for transport, unless packing has been specifically included as part of the Services. Fragile items should be adequately protected. The Company may refuse to transport items that are insufficiently packed or unsafe to handle.

The Client must not include in the Goods any items that are illegal, perishable, dangerous, explosive, corrosive, flammable, toxic or otherwise hazardous. The Company reserves the right to refuse to carry any such items and accepts no liability for loss, damage or consequences arising from the Clients failure to comply with this requirement.

5. Estimates, Quotes and Pricing

Prices are usually based on time, distance, size of vehicle, number of staff required and the description of the work. Any estimate given is based on the information provided at the time of booking. The Company may revise the estimate if:

the work is not completed within the expected time due to circumstances outside the Companys control, including delays caused by the Client;

access is more difficult than stated by the Client, or waiting times are incurred;

additional items are included that were not originally disclosed; or

extra services are requested on the day of the move.

Where a fixed quote has been agreed, any variation in the scope of work or additional services requested may result in additional charges at the Companys standard rates.

6. Payment Terms

Unless otherwise agreed in writing, payment is due on or before completion of the Services. The Company may require full or partial prepayment or a deposit to secure the booking. Any deposit will be applied to the final invoice.

Payment must be made using methods accepted by the Company at the time of booking. The Company reserves the right to withhold commencement or continuation of the Services if cleared funds have not been received when required.

If payment is not made when due, the Company reserves the right to charge reasonable interest on the overdue amount and to recover from the Client all costs and expenses incurred in recovering any unpaid sums.

7. Cancellations and Amendments

The Client may cancel or amend a booking by giving notice to the Company. Any cancellation or amendment is only effective once acknowledged by the Company.

If the Client cancels more than 7 days before the scheduled date, any deposit may be refundable at the Companys discretion, less any reasonable administrative costs.

If the Client cancels within 7 days but more than 48 hours before the scheduled date, the Company may charge up to 50 percent of the agreed price to cover reserved time and resources.

If the Client cancels within 48 hours of the scheduled date, on the day, or fails to be available when the team arrives, the Company may charge up to 100 percent of the agreed price.

Where the Client seeks to change the date, time or nature of the Services, the Company will try to accommodate the request but cannot guarantee availability. Changes may result in revised pricing.

The Company may cancel or postpone the Services due to circumstances beyond its control, including severe weather, vehicle breakdown, staff illness, accidents, road closures or other events. In such cases, the Company will offer a new date or time. The Company will not be liable for any indirect or consequential loss arising from such cancellation or postponement.

8. Loading, Unloading and Client Presence

The Client or an authorised representative should be present at both collection and delivery addresses to guide the placement of Goods and to check that all items are loaded and unloaded. The Company will not be responsible for any items left behind if no such person is in attendance.

The Client is responsible for protecting floors, carpets and surfaces where required, unless specific arrangements for such protection have been included in the Services. The Client should ensure that children and pets are kept away from loading and unloading areas for safety reasons.

9. Liability for Loss or Damage

The Company will take reasonable care in handling and transporting the Goods. However, the Companys liability for loss or damage is subject to the limitations set out in this clause.

The Company will not be liable for any loss, damage or deterioration to Goods unless caused by the Companys negligence or breach of contract. Normal wear and tear, minor scuffs, or superficial marks that may occur during handling are not covered.

The Companys total liability for any claim arising out of a single incident or series of related incidents will not exceed the lower of the cost value of the item or a reasonable replacement value, subject to an overall cap that may be specified by the Company in writing.

The Company will not be liable for loss or damage resulting from:

faulty or inadequate packing carried out by the Client or a third party;

the inherent fragility or design of items, including but not limited to flat pack furniture, self-assembled items, and furniture made of veneer or chipboard;

electrical or mechanical derangement of appliances or equipment unless visible external damage is evident;

items packed in overloaded or unsuitable containers by the Client;

the transport of cash, jewellery, watches, precious metals, stones, deeds, important documents or items of exceptional value not declared and specifically agreed in writing;

loss or damage that is not notified to the Company in writing within 48 hours of completion of the Services.

The Company will not be responsible for any indirect or consequential loss, including loss of profit, loss of use, or emotional distress arising from delay, loss or damage.

10. Insurance

The Company maintains appropriate insurance in connection with its vehicles and, where applicable, its liability as a carrier. This insurance is subject to the terms, conditions and exclusions of the policy in force.

The Client is encouraged to arrange additional insurance cover for Goods if required, particularly for high value or fragile items. The Company does not provide insurance advice and does not guarantee that its insurance will fully cover the Clients Goods.

11. Excluded Items and Client Warranties

The Client warrants that the Goods do not include:

any illegal substances or prohibited items;

explosives, ammunition, firearms, gas bottles or flammable liquids;

chemicals, paints, solvents or toxic materials;

perishable food or plants that may decay during transit;

animals or living organisms.

If such items are discovered, the Company may dispose of them or hand them to the relevant authorities without liability. The Client will be responsible for any costs, damages or claims arising from their inclusion.

12. Waste Regulations and Disposal

The Company operates in accordance with applicable waste and environmental regulations. The Company is not a general waste carrier and will not remove or dispose of household rubbish, builder waste, hazardous materials or any items that require specialist disposal licences unless specifically agreed in advance.

Where the Client requests removal of unwanted items for disposal, the Company will only take such items to appropriate facilities in line with relevant regulations. Additional charges may apply for disposal services, and these will be agreed where possible before work commences.

The Client is responsible for correctly identifying items that are intended for disposal and for ensuring that no items of value are included by mistake. The Company accepts no liability for items that are discarded where they have been presented to the Company as waste or as items for disposal.

13. Delays and Events Beyond Control

The Company will not be liable for delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control. This may include, but is not limited to, adverse weather, road closures, accidents, congestion, breakdowns, public disturbances, or acts of public authorities.

In such circumstances, the Company will take reasonable steps to minimise disruption and to complete the Services as soon as reasonably practicable.

14. Complaints

If the Client has any concerns or complaints about the Services, these should be raised with the Company as soon as possible, and in any event within 48 hours of completion. The Company will investigate the matter and respond within a reasonable period.

Any potential claim for loss or damage must be supported by appropriate evidence, including photographs and a description of the issue. The Company may require inspection of the item before accepting liability or offering any compensation.

15. Data Protection and Privacy

The Company will collect and use personal information from the Client only to the extent necessary to manage bookings, provide the Services, handle payments and communicate with the Client. The Company will take reasonable steps to protect such information from unauthorised access or disclosure.

Personal data will not be sold to third parties. It may be shared with subcontractors or service providers where necessary to deliver the Services or comply with legal obligations.

16. Subcontracting

The Company may, at its discretion, use suitably qualified subcontractors or third parties to carry out all or part of the Services. The Company will remain responsible for the overall provision of the Services under the Contract, subject to the limitations of liability set out in these Terms and Conditions.

17. Variation of Terms

The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract, unless a change is required by law or regulation.

Any variation to these Terms and Conditions will only be valid if agreed in writing by the Company.

18. Severability

If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable, that provision will be deemed severed and will not affect the validity or enforceability of the remaining provisions.

19. Governing Law and Jurisdiction

These Terms and Conditions and any Contract between the Client and the Company are governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

20. Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation issued by the Company, constitute the entire agreement between the Client and the Company in relation to the Services. They supersede any prior understandings, representations or agreements, whether oral or written.

By proceeding with a booking, the Client acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.



Move Quickly and Efficiently with Our Man and Van Sidcup!

It is time to put the final arrangements in place for your move. If you feel that our man with van solutions are suited to you then give us a call today! We can then go on to provide you with our man and van Sidcup and we can arrange a date and time that suits you and your daily life. We are just a phone call away, so do call us anytime to arrange your simple, professionally handled and affordable small move with us!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Sidcup Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 295 Main Rd
Postal code: DA14 6QL
City: London
Country: United Kingdom

Latitude: 51.4305960 Longitude: 0.0851030
E-mail:
[email protected]

Web:
Description: Sidcup, DA14 is where our devoted and experienced man and van removal crews are always ready to help you. Contact us and book today.
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